1. Where are you located?
We are based in Charlottesville, Virginia. Our shipping address is 1407 Grady Ave, Apt B, Charlottesville, VA 22903.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States.

3. How long does delivery take?
Orders are processed within 1–3 business days. Once shipped, standard delivery takes 4–7 business days.

4. Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to start a return.

6. What should I do if I receive a damaged item?
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and order details. We’ll arrange a replacement or refund.

7. How do I contact customer service?
You can reach us by email at support@chaairs.shop or call us at +1 540-325-4714. Our support hours are Monday–Friday, 9:00 AM – 6:00 PM (EST).

8. Do you ship internationally?
Currently, we only ship within the United States.

9. Can I cancel or change my order after placing it?
Please contact us as soon as possible. If your order hasn't shipped yet, we’ll do our best to accommodate changes or cancellations.

10. Are your products covered by a warranty?
Some items may come with a manufacturer warranty. Please check the product description or contact us for details.